Question 1

I currently take a stimulant medication. Can I schedule online?

Accepted Answer

If you are currently prescribed a stimulant medication and would like Ravora Health to manage your treatment, please call our office at 856-644-3842 rather than using the standard appointment request form. Our team will help match you with the appropriate provider and appointment type. If you are seeking a new ADHD evaluation and are not currently taking stimulant medication, you may submit the normal appointment request online.

Question 2

What conditions does Ravora Health treat?

Accepted Answer

Ravora Health provides outpatient psychiatric evaluation and medication management for a range of mental health concerns, including anxiety, depression, ADHD, mood disorders, and other psychiatric conditions. Your clinician will determine whether Ravora Health is an appropriate setting for your individual needs.

Question 3

Do you diagnose and treat ADHD?

Accepted Answer

Yes. Ravora Health clinicians evaluate and treat ADHD in appropriate patients. Evaluation may include a review of symptoms, medical and psychiatric history, previous records, screening questionnaires, and other information when needed.

Question 4

Can Ravora Health prescribe ADHD medication?

Accepted Answer

Ravora Health clinicians may prescribe stimulant or non-stimulant ADHD medications when medically appropriate. No specific medication is guaranteed, and additional monitoring, records, testing, or in-person evaluation may be required depending on the medication and applicable state requirements.

Question 5

Are appointments available through telehealth?

Accepted Answer

Yes. Many Ravora Health appointments are available through secure telehealth. Patients must be physically located in a state where their clinician is licensed at the time of the appointment. Certain medications or circumstances may require an in-person evaluation.

Question 6

Does Ravora Health offer therapy?

Accepted Answer

Ravora Health primarily provides psychiatric evaluation and medication management. When therapy would be beneficial, our team can recommend or coordinate referrals to therapy and other behavioral health services.

Question 7

What should I have ready for my appointment?

Accepted Answer

Please have your current medication list, preferred pharmacy information, relevant medical or psychiatric records, previous evaluations if available, and information about your primary care provider. For telehealth appointments, please join from a private location where you can speak comfortably and confirm the state where you are physically located at the time of your appointment.

Question 8

Do you offer lab testing?

Accepted Answer

Ravora Health clinicians may order laboratory testing through outside laboratory partners such as Labcorp when clinically appropriate. Ravora Health does not operate an in-house laboratory. Laboratory services may be billed separately by the laboratory, depending on your insurance plan.

Question 9

What is GeneSight testing?

Accepted Answer

GeneSight is a pharmacogenomic test that provides information about how certain genetic differences may affect the way your body responds to or processes some psychiatric medications. GeneSight does not diagnose a mental health condition or determine which medication will work best for you. Instead, it can provide additional information that your clinician may consider along with your symptoms, medical history, previous treatment response, other medications, and treatment goals. GeneSight testing is ordered when your clinician determines that it may be clinically useful, and your results will be reviewed with you as part of your overall treatment plan.

Question 10

Will my insurance cover lab testing or GeneSight?

Accepted Answer

Coverage varies by insurance plan and by the specific test ordered. Laboratory and genetic testing services may be billed separately by the testing company. We recommend confirming coverage and potential out-of-pocket costs with your insurance plan or testing provider before completing testing. Our team can provide information about the test being ordered when available.

Question 11

Do you check the Prescription Monitoring Program (PDMP/PMP)?

Accepted Answer

Yes. Ravora Health clinicians review state prescription-monitoring information when required by law and whenever clinically appropriate as part of safe prescribing. This may include reviewing controlled-substance prescription history before starting treatment, during ongoing treatment, when issuing new prescriptions, or when a safety concern arises.

Question 12

What is Ravora Health's One Provider / One Pharmacy policy?

Accepted Answer

For certain controlled medications, Ravora Health may ask patients to use one primary prescriber and one pharmacy whenever possible. This helps your clinician safely monitor medications, identify potential interactions, and reduce prescription errors. If another healthcare professional prescribes you a controlled medication — such as after surgery, dental treatment, emergency care, or treatment by another specialist — please let your Ravora clinician know. If you need to change pharmacies, contact our team so we can update your record. Undisclosed prescriptions, uncoordinated controlled-substance treatment, or repeated pharmacy changes may require your clinician to reassess whether controlled medication remains appropriate.

Question 13

Will I need a urine drug screen?

Accepted Answer

Possibly. Drug screening is not automatically required for every patient. Your clinician may request urine or other toxicology testing before or during treatment with certain controlled medications when clinically appropriate, required by policy, or necessary to address a safety concern. If testing is recommended, your clinician will explain why it is being requested.

Question 14

What are your refill policies for controlled medications?

Accepted Answer

Schedule II medications cannot be refilled under the same prescription; a new prescription must be issued when treatment continues. Patients should contact Ravora or schedule required follow-up appointments before medication is due to run out. We recommend allowing approximately 5–7 days whenever possible. Early replacement prescriptions are generally not provided. Lost, stolen, damaged, or otherwise unavailable controlled medications are reviewed individually by the treating clinician and may not be replaced early. The frequency of follow-up appointments depends on the medication, your clinical needs, your treatment plan, and applicable state and federal requirements. Controlled medications are never guaranteed and remain subject to your clinician's medical judgment.

Ravora Health

Frequently Asked Questions

General Care / Patient Questions

What conditions does Ravora Health treat?

Do you diagnose and treat ADHD?

Can Ravora Health prescribe ADHD medication?

Are appointments available through telehealth?

Does Ravora Health offer therapy?

What should I have ready for my appointment?

Insurance & Payment

Check if we accept your insurance

Lab & Pharmacogenomic Testing

Do you offer lab testing?

What is GeneSight testing?

Will my insurance cover lab testing or GeneSight?

Medication Safety & Controlled Medication Policies

I currently take a stimulant medication. Can I schedule online?

Do you check the Prescription Monitoring Program (PDMP/PMP)?

What is Ravora Health's One Provider / One Pharmacy policy?

Will I need a urine drug screen?

What are your refill policies for controlled medications?

Patient Intake Checklist

What to Expect at Ravora Health

Your First Visit

If Controlled Medication Is Being Considered

Ongoing Care

Our Approach to Care

Still Have Questions?